Coaching is a non-directed approach that aims to improve the coachee’s behaviour and attitude.

It is a way of increasing the participant’s sense of observation and responsibility, an empowering process based on the idea that everyone carries within them the skills required for their own personal success and development.

The coaching programme is based around the key principles of communication, management and organisation, and mainly covers:

• active listening

• quantitative and qualitative goals

• time management

• constructive criticism

• managing and resolving problems

• acknowledging merit

• decision-making

• delegating

• creating dashboards